Processing Student Complaints
1. A formal student complaint has been defined by Pratt CC as “An issue, complaint or problem relating to instruction (see paragraph 3-4) college services, facilities, or other operational aspects of the college presented in and signed by the student(s). “This complaint procedure is designed for issues other than academic or disciplinary appeals (see “Student Due Process Procedures” in in Student Handbook and College Catalog for information).
2. Copies of written complaints at the time they are received will be forwarded to the Director of Planning & Assessment for tracking to resolution and subsequently filed for three years in accordance with Federal guidelines. The offices of the VP of Instruction, Director of Nursing, S/EM, F&O and Athletics will resolve student complaints in their respective areas within 10 business days from the date the complaint is received. A record of that response will be attached to the complaint when filed with the Director of Planning & Assessment.
3. Written academic issues and complaints made by students will be collected by the Director of Nursing, and VP of Instruction. Resolution will be the responsibility of the respective area and tracked by the Office of the VP of Instruction.
4. A record of the academic complaint and subsequent resolution will be filed in the Office of the VP for Instruction for three years in accordance with Federal guidelines.
5. If a student is unable to resolve the complaint through the above process, he/she has the option to submit a written complaint to the President within 10 days from the time the student receives a written response from the previous level.
6. A student has the option to submit a written complaint to the Board of Trustees, % Clerk of the Board, Pratt Community College, 348 NE SR 61, Pratt, Kansas 67124 if the student is not satisfied with the outcome of the complaint, after following the process explained above. The written complaint should include the following information:
1. Name, current mailing address, phone number of complainant
2. Email address
3. Dates of your enrollment
4. Details of your complaint
5. Expected outcome
The Board will reply to you within 10 business days to let you know they have received your complaint and whether it requires any additional information. The Board will let you know their tentative plan for investigating and resolving the complaint, and will update you if it takes longer than originally planned. The Board will send you a written response, usually within 45 days of receipt of your complaint, explaining the investigation and the resolution. A record of the complaint and subsequent resolution will be filed in the Office of the President for three years in accordance with Federal guidelines.
In addition to utilizing the statutorily created political subdivisions of the state complain process:
• Consumer protection and/or fraud complaints may be filed with the Kansas Attorney General’s office.
• Discrimination complaints may be filed with the Kansas Human Rights Commission
• Complaints regarding State Authorization Reciprocity Agreement (SARA) courses delivered by SARA member community colleges may be filed by students enrolled in those courses with the Kansas Board of Regents office.
• Kansas Community Colleges are regionally accredited by the North Central Association of the Higher Learning Commission on Colleges and Universities (NCAHLC). Complaints regarding an institution’s ongoing ability to meet the Criteria of Accreditation may be filed by following the guideline at https://www.hlccommission .org/HLC-Intuitions/complaints.html.
This policy supersedes Administrative Policy 600-05 dated 2-19-13, 11-02-2010.