Home » Administrative Policies

Record of Student Concerns and Resolutions

Policy Number: 
600-07
Adoption Date: 
Jan-02-2007

The purpose of this policy is to assure that student concerns are identified and resolved in a timely manner.

  1. Concern Defined: Non-Personnel issues important enough to be addressed and confirmed by several students within the information sources noted in #3 below.

  2. Procedure

    1. Written comments to administrative assistant to the President in one or two sentences describing the concern.
    2. The administrative assistant will collect, categorize and document and notify parties concerned.
    3. Document received by President's Council for further action
    4. The administrative assistant will track progress towards resolution
    5. Progress will be communicated to group identifying concern

  3. Information Sources

    • Student Leadership Council
    • Hall Council
    • Admissions Retention Lunches
    • Coaches/Team meetings
    • Instructional Council
    • Administrative Council
    • Surveys

  4. Categories to be Tracked
    • Residence Halls

      • facilities related
      • security/safety
      • other
    • Food Services
    • Student Activities
    • Financial Aid/Scholarships
    • IT
    • Website
    • Operations Functions

      • Business Office
      • Maintenance
      • Security
    • Instruction

      • Courses/Programs
      • Policies/Regulations
      • Other
    • Academic Support Services

      • advising/counseling
      • tutoring/special needs
      • ancillary services (student health, bookstore, LRC, computer labs)
    • Student Services (General)

      • Admissions/Registrar
      • BUS/IQWeb
      • Enrollment Process
    • Athletics
    • Other (i.e., general communication between students and administration)
    • Positive Comments/ Commendation